We offer safe and non-contact delivery for every order, plus free shipping worldwide for orders over $99. Once you place an order, we will process your order as soon as possible and send you a tracking number. Processing time differs from product to product. We try our best to ensure a timely delivery for all orders; however, please note that some orders might be delayed during this special period.

At Jeulia, we’re aiming to provide you with the best quality products and worry-free customer services, that is why we’ve made the return process super easy! We understand that not every purchase works out, which is why we offer a 30-day return policy to guarantee 100% satisfaction.

We want you to feel comfortable and confident when shopping at Jeulia, that’s why we offer One-Year Warranty. Jeulia fully stands behind the products we sell. Therefore, all of our products are covered by a one year warranty starting from the day when the original order was received For more information, please check the One-Year Warranty.

Our website uses multiple encryption technologies, which are the most advanced security software currently available for online transactions.We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect. All data is always protected to ensure the highest security possible.

Keep it dry — Avoid wearing it while exercising, sweating, bathing, or swimming. To help retard tarnish on sterling silver jewelry, regularly polish it using a silver cleaning cloth, then place it inside a cloth bag and seal it.

Safely store your jewelry — We provide individual cloth bags for customers. Please store your piece inside the cloth bag when you are not wearing it, which will help prevent both tarnishing and scratching from other pieces.

Keep it away from chemicals — Exposure to chemicals can damage or discolor silver and some gems. Even everyday substances like shower gel, perfume, lotion, or other cosmetics can contain chemicals that will permanently damage your jewelry.